LumaPushLumaPush
100% SATISFACTION COMMITMENT

Refund & Cancellation Policy

We want you to be completely satisfied with LumaPush. If our software doesn’t meet your needs, we provide a transparent, hassle-free refund process.

Effective Date: January 2026 | Version 2.0

14-Day No-Questions-Asked Money-Back Guarantee

All new paid subscriptions (Starter, Growth, Pro, Enterprise) come with an unconditional 14-day refund window. If you experience technical difficulties or decide LumaPush is not right for your use case, we will issue a complete refund.

1. 14-Day Money-Back Guarantee

At LumaPush, customer trust is our highest priority. We strive to provide the most reliable, ultra-fast web push notification infrastructure for publishers and digital businesses.

If you purchase any paid subscription and are unsatisfied for any reason within the first 14 calendar days of your initial transaction, you are entitled to a full 100% refund of the purchase price.

2. Technical Issue Resolution & Downtime

If you encounter any software bugs, SDK integration difficulties, domain verification errors, or notification delivery issues:

  • Our engineering team will provide priority 1-on-1 technical support to resolve the issue within 24–48 hours.
  • If the technical defect cannot be resolved or is caused by platform incompatibility, you are immediately eligible for a complete refund regardless of subscriber count.
  • Our 99.98% delivery throughput SLA ensures that you never pay for system downtime.

3. Eligibility for Refund

You qualify for a full refund under the following conditions:

Refund request is submitted within 14 days of the initial subscription or upgrade purchase.
Software defect or platform feature limitation that could not be resolved by our support team.
Accidental duplicate billing or incorrect charge amounts.

4. Non-Eligible Scenarios

Refunds will not be granted in the following circumstances:

Requests submitted after the 14-day money-back guarantee window has passed.
Accounts terminated due to violation of our Terms of Service (e.g., spamming, abusive content, malicious software distribution, or phishing).
Excessive chargebacks filed directly with banks without contacting our billing support team first.

5. How to Request a Refund

To request a refund, simply follow these 3 easy steps:

  1. Email our Billing Team: Send an email to help.lumapush@gmail.com with the subject line "Refund Request - [Your Account Email]".
  2. Provide Transaction Details: Include your registered email address, Invoice / Transaction Reference ID, and the payment gateway used (UPI, Stripe, PayPal, or Crypto).
  3. Confirmation: Our team will review and approve your request within 24 business hours.

6. Refund Processing Timelines

Once approved, the funds are credited back to your original payment method according to the following schedule:

UPI & Net Banking
2 – 3 Business Days
Credit / Debit Cards
3 – 5 Business Days
PayPal
Instant to 24 Hours
Binance / Crypto (USDT)
Within 24 Hours

7. Subscription Cancellations

You can cancel your paid subscription at any time directly from your Dashboard Settings > Billing tab.

Upon cancellation, your subscription will remain active until the conclusion of your current billing cycle, after which you will not be charged again.

8. Plan Upgrades & Downgrades

When upgrading between tiers (e.g., Starter to Pro), your unused balance will be credited on a pro-rata basis towards the new tier. If you downgrade, your new rate applies at the start of your next billing cycle.

9. Contact Billing Support

If you have questions about an invoice, need payment assistance, or wish to submit a refund inquiry, our dedicated billing support team is available 24/7:

Billing & Inquiries:help.lumapush@gmail.com
Support Availability: 24/7 with < 2 hour average response time